Experiencing car problems is never fun, which is why at INFINITI of Cool Springs we are dedicated to making your visit as painless as possible. One way we do that is to offer service loaner cars, which is a completely complimentary service as long as your INFINITI vehicle is at our service department getting a repair that’s covered by the warranty.
Following are some common questions about the loaner car program, which hopefully will clear up any confusion that would otherwise exist. If you still have questions about how the whole thing works, feel free to contact us at any time.
Looking to take your car in for repairs or maintenance and want a great price? Check out our service specials.
Q: Do I have to make an appointment?
A:Because of the nature of the service, and the limited number of loaner cars, you do need to make an appointment in advance. This helps us guarantee that we’ll have a loaner INFINITI available for you to use. While we know that things can suddenly pop up that you weren’t expecting, we might not be able to guarantee a loaner car without setting one aside in advance.
We recommend making your appointment at least 4 to 7 days in advance, otherwise we might not be able to guarantee a loaner. This is an extremely popular program, because a lot of people don’t want to or simply can’t be stuck without a vehicle.
If you have an appointment, we’ll have a loaner INFINITI vehicle waiting for you, making it so you don’t have to be the one to wait around.
Q: Do you guarantee an INFINITI Vehicle?
A:As long as you make an appointment in advance, we will provide an INFINITI-branded loaner for you to use while your car or SUV is being worked on. That means you don’t have to wonder what kind of brand vehicle you’ll get, ensuring your continue to enjoy the kind of quality you’ve grown used to on a daily basis.
Q: Do I have to gas up a loaner?
A:We make a note of how much gas was in the vehicle when we hand it over to you, so beware. Every 1/8 of the tank that’s missing will result in a charge of $15.00, making it worth filling up the tank before bringing it back.
Q: Is there a limit to how many miles I can drive the loaner INFINITI?
A:No, but you need to keep the amount of traveling you do to a reasonable limit. You also should stay inside the United States.
Q: How soon must I return the loaner vehicle?
A:Once your car or SUV has been serviced completely, you must return the loaner within 24 hours. We know people are busy, so we give you plenty of time to come by our dealership. After that period of time, you will be charged a $250.00 daily fee until you return the loaner.
Q: Is there a cleaning fee?
A:Usually there’s not, but that depends on the state of the loaner vehicle when you return it. Smoking in one or transporting a pet will result in a $275.00 detailing fee.
Q: Are there other restricitons with INFINITI loaner vehicles?
A:There are some other restrictions you need to know about when you get a loaner vehicle. First of all, you can’t modify the car or SUV in any way. It needs to come back to us in the exact same form you received it. Also, if you suspect the vehicle needs to be serviced or repaired, you must contact our dealership and let us make the necessary arrangements.
Looking to make an appointment for repairs or maintenance? Schedule yours online at INFINITI of Cool Springs today.
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